| Closing Date | 2024/08/26 |
| Reference Number | UNF240823-1 |
| Job Title | Branch Manager – Masaka |
| Job Type | Contract |
| Department | Operations |
| Number of Positions | 1 |
| Location – Town / City | Masaka |
| Province or Region | Central |
| Location – Country | Uganda |
| Minimum Education Level | Bachelors Degree | Advanced Diploma |
| Job Category | Other |
Title:Branch Manager
Remuneration: TBA depending on candidate experience
Start date: September 2024 onwards
Place of work: Masaka, Uganda
Reporting to: Operations Manager
About
Unifi is a fast-growing multinational financial technology company that specialises in personal lending products that helps make people’s lives easy. Our products are backed by a strong IT and data team that ensures we continue to deliver exciting products that are tailored specifically to our client’s needs.
The Role
We are looking for a candidate that will ensure the smooth running of branch-based lending operations and will include training and monitoring of customer facing branch staff. The ideal candidate must combine a variety of skills applicable to the industry, including customer service, problem solving, leadership and people management skills.
Minimum Requirements
Requirements: 3 + years’ work experience in a customer facing role, preferably in a finance role. A relevant Diploma or Degree preferred but not required
Responsibilities
- Operations
- Ensure high levels of customer service and sales
- Ensure full compliance with all regulations and the Unifi credit policy
- Lead a productive environment that fosters team building, hard work and diligence.
- Handle the cases of customer complaints, which have been escalated from the loan consultants.
- Submit timely monthly reports to the main branch and give updates of the business status.
- Proactively identify areas of improvement and propose corrective actions
- Leverage growth opportunities and ensure that branch level KPIs and targets are achieved
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs of customers.
- Other
- Proactively engage in marketing and networking to improve the brand presence of the branch and company.
- Maintain thriving relationships with customers and stakeholders.
- Make Unifi a fun place to work!
