We are looking to hire Managers for our Car Logbook Loan branches in Kyebando, Masaka, Entebbe, Nansana, Mbale, and Mukono.
DEPARTMENT: Customer Service – Logbooks
REPORTING TO: Car Financing Manager
STATION: Kyebando, Masaka, Entebbe, Nansana, Mbale, Mukono
Duties & Responsibilities
- Recruit and onboard new agents to ensure a skilled workforce.
- Conduct training sessions to familiarize new hires with company policies and procedures.
- Oversee the
entire loan processing workflow, ensuring all
documentation is accurate and complete.
- Monitor the progress of loan applications to ensure timely issuance.
- Work closely with the sales agent team leader to enhance the performance of sales agents.
- Facilitate communication between sales and support teams to effectively address client needs.
- Supervise daily operations, ensuring compliance with company policies and regulatory requirements, and address any operational issues that arise during daily activities.
- Provide ongoing training and coaching to improve team skills and knowledge.
- Conduct regular performance reviews and feedback sessions.
- Handle customer inquiries and complaints, ensuring a high level of service.
- Escalate complex issues as necessary to maintain customer satisfaction.
- Set clear targets for the branch team and monitor progress toward achieving them.
- Implement strategies to drive sales and improve overall branch performance.
- Prepare end-of-month, weekly, and daily reports on branch performance, loan processing metrics, and team achievements.
- Maintain accurate records of all branch documentation, including client paperwork.
- Identify areas for improvement in branch operations and implement changes as needed.
Job Requirements
- A bachelors degree in any discipline from a recognized university.
- Prior experience in a microfinance institution.
- Excellent knowledge of operations in a fast-paced environment.
- Strong leadership capabilities, high confidence, and the ability to establish effective communication with others.
- Result-oriented and focused on developing and influencing others.
- Demonstrate a high level of integrity, work ethic, and a proactive, positive attitude.
- Customer-focused with strong customer care skills.
- Excellent interpersonal, problem-solving, and analytical skills.
- Self-motivated and able to demonstrate a drive for results with a professional approach.
- Proven report-writing and presentation skills.
How to apply
All suitably qualified and interested candidates should send their applications and up-to-date CVs to [email protected] with the subject “Branch Manager – Cars” before 22nd December 2024.
