KEY RESPONSIBILITIES:
- Grow, retain Branch Business and ensure all revenues is collected in order to increase profitability.
- Implement laid down policies and procedures.
- Manage and operate costs within in branch budget.
- Motivate, coach and develop a high performing team, develop staff skills – identify staff training needs.
- Implement service standards, monitor service delivery and control of general branch operations.
- Ensure compliance to both credit and operational risk framework and ensure high performing assets and liability portfolios to mitigate NPAs.
- Ensure monitoring and reconciliation of Suspense accounts such as general ledger.
- Ensure accurate and timely appraisal of customer applications.
- Manage branch leave program, staff performance and timely submission of B.S.C.
- Interacting with customers regarding appropriate Bank products, pricing including developing and managing customer relationships through activities such as business forums and periodic client visits.
- Ensure safety and maintenance of branch assets, provide effective oversight and general administration to all branch staff.
- Carry out snap checks as per operations manual.
- Any other duties as assigned from time to time.
KNOWLEDGE AND EXPERTISE
- A bachelor’s degree with a bias in a Business-related field.
- Sales leadership training.
- 6 years of professional experience in banking with at least 2 years in Business banking, 2 years in relationship management,1 year in Operations and 1 year in customer service.
- Excellent communication interpersonal, and negotiation skills.
- Ability to plan and execute sales plans in a competitive environment.
- Exposure to customer service and the ability to handle conflicts and client complaints.
- Excellent stakeholder management skills.
- Computer knowledge especially working with spread sheets, power point and word processor.
- Be a team player with ability to lead and work under minimum supervision.
- People management skills with the ability to influence others to deliver.
About Us
KCB Group is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya – incorporated with effect from January 1, 2016 – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capital, KCB Foundation, National Bank of Kenya, and all associated companies. The holding company was set up to among other things to enhance the Group’s capacity to access unrestricted capital and also enable investment in new ventures outside banking regulations, achieve operational and strategic autonomy for the Group’s operating entities and enhance corporate governance across the Group and oversight in the management of subsidiaries
