Branch Manager
Department – Sales
Supervisor – Boda Sales Manager
Deadline- 3rd January 2024
DUTIES AND RESPONSIBILITIES
- Overseeing the day-to-day operations and achieving the branch’s monthly loan issuance targets in alignment with branch staff.
- Lead, monitor and maintain healthy work environment with branch staff to achieve the branch and Company objectives.
- Ensure high productivity of all channels by engaging – walk in, field sales officers’ enquiries, Agents enquiries, Boda -Boda Association enquiries.
- Manage and reconcile the stocks on a daily basis and maintain the office infrastructure efficiently and follow the security protocols in the best interest of the company.
- Keep and maintain harmony at the branch by ensuring that all conflicts and grievances are duly attended to.
- Ensure and enforce compliance with the company’s set policies and procedures and as occasionally communicated with branch.
- Initiate and implement creative ideas that will help the branch to achieve its sales targets, implement best practices for flawless branch operations.
- Manage business partnership with all stakeholders that relate with the branch.
- Maintain a good customer relationship experience regime at the branch that should keep both internal and external customers well served and happy.
- Support in ensuring appropriate communication with different departments whenever needed for smooth operations.
- Ensure that the branch is tidy, stock is clean and well positioned.
- Follow and maintain the core values of company- Integrity, teamwork, customer care and transparency.
- Any other duties that may be assigned.
QUALIFICATIONS
- At least 2 years of experience in a management role and handling branch (Preferably from Boda industry)
- Proficiency in customer relationship, inventory management and good processes
- Ability to manage a team, delegate tasks, and ensure smooth operations at Branch
- Strong communication and organizational skills and computer skills
How to Apply:
All suitably qualified and interested candidates should send their applications and up-to-date CVs to [email protected] with the subject “Branch Manager”
