Assistant Relationship Manager – Transactional Banking (Arusha)

Position: Assistant Relationship Manager – Transactional Banking (Arusha)

Reports to: Head – Transactional Banking

Location: HEAD OFFICE

Desired candidate should possess a Bachelor’s Degree in Accounting, Business Administration, Banking and Finance or related fields; a Master’s degree is an additional qualification.

The candidate should have at least 3 years of experience in corporate sales and account management.

Job Purpose

To build and maintain relationships across a portfolio of high value clients (Tourism and Hospitality), Corporates by focusing on growing value through achieving challenging sales and stretching income targets and improving customer.

Responsible for overseeing and managing the relationships with Top borrowers ensuring efficient management of inflows and payments.

Duties

Identify new business opportunities and achieve sales targets that will contribute to revenue
and liability growth.

Monitor and report key client accounts, sales performance and business development
activities.

Assist in maintaining and deepening relationships with corporate clients, focusing on
Transactional Banking products and services.

Act as the primary point of contact for day-to-day transactional queries and service requests
from clients,

Perform any other duties as assigned by supervisor and/or line manager.

Requirements

Bachelor’s degree accounting, Business Administration, Banking and Finance or related
fields. A Master’s degree is an additional qualification.
Strong understanding of banking products, loan covenants and financial risk management. General Knowledge of operating systems/banking products and customer service delivery
systems will be an added advantage

Personal Attributes

Interpersonal skills to effectively communicate with and manage customer expectations
(internal and external), and other stakeholders who impact performance.

Self-empowerment to enable open communication, teamwork needed to a customer-service
oriented culture.

Good oral and written communication skills.

Articulate and able to deliver exemplary customer service.