Job Purpose:
As the Assistant Manager, Brokers in our Business Development Deparment, you will play a pivotal role in developing and managing relationships with brokers to drive business growth. This position requires a dynamic individual with a strong background in insurance and a proven track record in broker channel management. The successful candidate will be responsible for expanding the broker network, ensuring effective communication, and achieving sales targets through collaborative efforts with brokers.
Key Responsibilities.
- Broker Relationship Management:
- Build and maintain strong relationships with existing and potential brokers.
- Provide support to brokers by addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.
- Conduct regular meetings with brokers to discuss business performance, market trends, and upcoming opportunities.
- Deliver an outstanding customer experience as per Britam’s Service standards and Britam’s Customer Service Charter.
- Business Development:
- Identify and recruit new brokers to expand the distribution network.
- Drive new business growth and build critical mass within agreed timeframes as per the business strategy.
- Develop and implement strategies to increase sales through the broker channel.
- Collaborate with brokers to create and execute sales plans aligned with organizational goals.
- Training and Development:
- Conduct training sessions for brokers on new products, underwriting guidelines, and other relevant topics.
- Ensure that brokers have a comprehensive understanding of Britam’s products and services.
- Market Intelligence:
- Stay informed about industry trends, competitor activities, and market developments.
- Provide feedback to the management team on market dynamics and recommend adjustments to the broker channel strategy accordingly.
- Performance Achievement and Monitoring:
- Drive achievement of performance sales targets
- Monitor internal performance targets for brokers and monitor their performance against agreed-upon metrics and take performance achievement measures.
- Analyze sales data to identify areas for improvement and take corrective actions as needed.
- Compliance:
- Ensure that the broker channel complies with regulatory requirements and Britam’s policies.
- Conduct periodic audits to verify compliance and address any non-compliance issues promptly.
- Product Knowledge:
- Stay up-to-date with the company’s products, services, and underwriting guidelines.
- Provide training and support to brokers on new products and updates.
- Reporting:
- Generate regular reports on broker performance, market trends, and business development activities.
- Present findings to senior management and recommend strategic adjustments.
- Perform any other duties as assigned from time to time.
Key Performance Measures.
- As described in your Personal Score Card.
Working Relationships
Internal Relationships:
- Responsible for staff working under this position
- Required to liaise and work closely with the other departments as may be necessary
External Relationships:
- All Brokers
- Insurance sector players
- Insurance Regulatory Authority
Knowledge, experience and qualifications required
Knowledge, experience and qualifications required:
- Bachelor degree in any Business or Insurance related course
- Professional Qualification in CII/ACII
- Minimum 6 years’ experience with sales and broker stakeholder engagement.
- Experience in leading and managing teams will be an added advantage.
- Demonstrated proficiency in computer/software packages e.g. Microsoft Word, Excel, and PowerPoint etc.
- Knowledge of insurance regulatory requirements & Britam Products.
Key competencies for the role:
- Strong inter-personal skills and ability to work in a team-oriented and collaborative environment.
- A high sales drive and a strong will to succeed;
- Critical and Analytical skills
- Confident, articulate and with strong communication skills;
- Results oriented with ability to work under strict deadlines and meet sales targets;
- Well groomed, presentable and strong interpersonal skills;
- Excellent communication skills;
- Strong team player with excellent leadership skills.
- Demonstrate high degree of integrity and professionalism
Performance Standards:
- Strong work ethic
- Ensure productivity and performance is achieved and exceeded
- Expenditure in area of influence maintained within approved budget
- High performance and entrepreneur culture is achieved
