ASSISTANT CUSTOMER SERVICE OFFICER II – 10 POST

ii.To interact with airport customers to provide them with information and guidance on their inquiries regarding services provided;

iii.To coordinate with other departments on customer care matters and provide reports daily, weekly, monthly, and annually;

iv.To provide consistence customer care of the highest standards in accordance with professional ethics in the working environment;

v.To communicate courteously with customers at all times by telephone, e-mail, letters, face to face, etc;

vi.To receive and transmit airline information and flight schedules to passengers and customers;

vii.To receive flight information from Air Traffic Controllers and other airline operators and submit to supervisors and other users;

viii.To issue gate passes to visitors;

ix.To keep records of Airport visitors;

x.To provide information on Tours, Travel Agent and Hotels to customers;

xi.To guide and give explanation to visitors at the airport; and

xii.To perform other duties as may be assigned by supervisor.