Job Description
To support the Sales/Branch Manager in overseeing branch performance and ensuring accountability for the profit and loss account by achieving set revenue, loss ratio, and expense ratio targets within the defined period, while maintaining full compliance with company policies and procedures.
Strategy, Branch Profitability & Performance
- Drive Growth & Profitability: Contribute to developing and executing sales strategies to drive new and renewal business for General Insurance (GI) and Medical. Ensure profitability by managing loss ratios, expense ratios, and operational efficiency.
- Strategic Planning: Assist in formulating and executing long-term and short-term strategic plans for the branch in alignment with the company’s strategic objectives.
- Revenue Management: Champion renewal business by chairing weekly renewal meetings, setting clear goals for the branch and, reviewing performance regularly to ensure targets are met. Support the sales team in lead generation and client acquisition to meet set New Business targets.
- Credit Management: Enforce the company’s credit policy by managing premium collections and prudent branch debtors’ management.
Client and Intermediary Relationship Management
- Recruitment & Training: Select, interview, recruit, and train Independent Agents to build a high-performing sales team.
- Intermediary and Client Relationship Management: Contribute to the management of direct clients and intermediaries, ensuring their needs are met and fostering long-term relationships.
- Motivation & Retention: Develop and implement rewards programs to motivate the Sales Force, ensuring high productivity and the retention of top-performing agents.
- Develop and execute a robust customer and agents’ engagement plan: through daily visitation plans, customer solution presentations, hosting agents’ trainings, and appreciation meetings among others.
Compliance, Control & Risk Management
- Risk & Control Management: Ensure strict adherence to risk control and self-assessment checklists. Implement compliance measures across the branch, especially in underwriting, credit management, and distribution.
- Intermediary Compliance: Ensure all intermediaries meet regulatory and internal compliance requirements before onboarding.
Customer Experience & Service
- Timely Quotation Delivery: Ensure quotations are delivered within the agreed turnaround times (TATs) to meet customer expectations.
Marketing, Promotion & Business Development
- Product Marketing: Actively contribute to the execution of the company’s marketing and communication plans, including promoting insurance products within the branch’s region.
- New Business Development: Actively seek out new business opportunities within the branch’s region to expand the portfolio.
- Supporting the Old Mutual Group Integrated Financial Services strategy: by collaborating with other Lines of Business within the group (Life, Investment, and Banking) to drive customer and revenue growth through actively seeking of cross-selling opportunities.
Claims Liaison & Complaints Resolution
- Claims Management: Act as a liaison between customers and the claims department, ensuring smooth claims processing and timely resolution of issues.
Manages a small to medium-sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services.
Responsibilities
Leadership and Direction
Communicate the local action plan; explain how this relates to the function’s strategy and action plan and to the broader organization’s mission and vision; motivate people to achieve local business goals.
Customer Relationship Management / Account Management
Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
Sell Customer Propositions
Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer’s needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer’s agreement.
Sales Opportunities Creation
Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.
Performance Management
Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.
Operations Management
Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.
Promoting Customer Focus
Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.
Key Account Management
Deliver specialized support and service for new and existing accounts in line with organizational policies and procedures. Respond to complex customer inquiries while helping senior colleagues manage and maintain customer relationships.
Customer Relationship Development / Prospecting
Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.
Budgeting
Track budgets and report variances to more senior colleagues.
Organizational Capability Building
Provide coaching to team members to develop their skills.
Skills
Building Trust, Change Management, Client Needs Assessments, Commercial Acumen, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Executing Plans, Identifying Customer Needs, Identifying Sales Opportunities, Sales Software, Strengthening Customer Relationships, Upselling
Competencies
Builds Networks
Business Insight
Collaborates
Communicates Effectively
Customer Focus
Demonstrates Self-Awareness
Develops Talent
Drives Results
Education
Bachelor of Commerce (BCom)
Closing Date
10 March 2025 , 23:59
