Job Title: Area Administrator (4 positions)
Department : Customer Experience
Reporting Line: Service Centre Team Lead
Location: Multiple regions
About ENGIE Energy Access
ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.
Job Purpose/Mission
The Area Administrator is responsible for Customer experience in the Service Centers, logistics and stock and handover of products to customers that are eligible.
Responsibilities
- To observe and record 100% accuracy handover per shop, For each handover, all relevant documents (corresponding customer contract, proof of ID, customer declaration form etc.) are scanned & uploaded per customer via Mysol go
- Physical stock counting (daily) and reconciling physical stock with stock levels on Tally software system.
- Matching of expected and submitted inventory, matching of stock figures (DB/Tally) and the physical stock count.
- Coordinating submission of daily/weekly reports of return and repairs within the responsible regions per Service Center
- Ensure customer education is highly conducted to promote customer satisfaction and explaining after-sales service to the customer.
- Correctly transacting and tracking all incoming and outgoing inventory to ensure accurate stock levels are consistently maintained on Tally software system.
- Contribute to 10% of sales target as per the hub distribution and handle all walk-in customers at the Service Centers.
- Ensuring all licenses and regulatory data is up to date and correctly displayed as per the QA management policy.
- Fully implement the FIFO methodology within the Service Centers and stock points
- Display systems to be presentable, complete, clean, and working at any time.
- Achieve financial reporting on Service Center expenses month by month per region and as per the assigned Service Center.
- Storage room setup (proper arrangements of items, labelling, separation of spare parts (u sed and broken).
- Organizing all documents in designated folders (logistics documents and customer contracts)
- Follow up on portfolio 1stPD, and advance payments on item exchange.
- Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures.
- Displaying Mysol SHS and appliances as instructed and ensuring a shop appearance in line with Service Center related guidelines.
- Inventory management enforce a schedule working with contractor Admins on the expected dates of month-on-month dates of visits.
- Training for the contractor Admin _ show the contractor Admin the expected stock branding guideline, shop management and stock audit.
- Field Stocks Issue and Management, given to SA +AAL (Must be the one recalling stock and focus on the policy enforcement.
- Receipt of service items for review by Tech ops at the hub by the ST
- Field Marketing support merchandise_ store and manage the issuance and sign off all items going to the field.
- Fliers
- Posters
- Demos both STS + Basic 80W_ with the new structure this will support the HOC manage field assets better.
- HSE on the motor Bike + PPE _ enforce logbook usage and tracking.
- Shop Cleanliness: Keep the place clean and preserve the brand image, enforce opening and closure on time, management.
- Ensure brand guidelines are respected.
Knowledge and skills
Experience:
- 2 years’ experience in stock Management, customer experience and people management.
- Experience in customer relationship management.
- Team Player
Qualifications:
- Be a holder of a diploma, preferably in Business, Logistics, inventory and its related fields.
Language(s):
- English
- A native language
Technology:
Computer Literacy
