Job Description
Incumbent in this position shall perform all duties related to the review, assessment and development of business processes. Functioning in a liaison capacity, incumbent should analyze and translate business requirements into system and /or business process changes. Incumbent should act a change agent to facilitate effective deployments/modifications to current practices.
Roles & Responsibilities
Create designs for technical solutions to resolve business problems and tryout components of new systems for efficiency.
Reach out to business and project managers in the course of work in order identify and evaluate user and business requirements.
Create and facilitate cost efficient solutions & analyze systems specification to meet business requirements.
Supervise all integration processes with new clients and other third-party vendors.
Ensure accurate documentation that may include all systems aspects such as business requirements, client requirements and technical specifications.
Supervise project development processes with business and vendors for successful execution of projects.
Carry out research on how technology systems are used and suggest ways for system improvement and efficiency.
Coordinate change management process and project management process between PMO, Technology and business units in adherence to the laid-out policies and procedures.
Develop strong relationships with external vendors, business teams, and other upstream and downstream support teams.
Develop strong technical expertise in banking technology and associated applications to understand the end-to-end transaction flows of applications across Exim bank.
Perform and seek to continuously improve the monitoring of the application environment and supporting infrastructure.
Participate in integration projects with internal and external third-party platforms (e.g. B2B, B2G, B2C etc.)
Adopt standardization processes, such as the Change Management Process and New Request Process, to ensure effective and efficient workflow.
Manage efficient & effective running of End of Cycle (EOC) operations (EOD, EOM, EOY) to ensure CBS is available to users well on time
Support of day-by-day operations & performance of Core Banking System (CBS).
Customer Call Centre’s 2nd level customer support for Core Applications related queries & incidents.
Provide and submit updates to Manager Core Applications Support and Business Analysis of weekly basis.
QUALIFICATION AND EXPERIENCE REQUIRED
Bachelor’s degree (or equivalent) in IT or Computer Science or related field.
Minimum three years working experience in supporting banking applications and participating technology projects.
Good understanding of API-driven integrations and associated languages
Good Understanding of key peripheral banking applications (SWIFT, Treasury applications, workflow applications and BOT Applications)
Proven technology back-end skills (MySQL, SQL and PLSQL)
Business processes mapping and modelling
Strong customer service and troubleshooting skills
