To grow the dfcu agent Banking channel, monitor the agent network and enforce compliance with the BOU Agent Banking guidelines.
KEY ACCOUNTABILITIES:
- Drive business growth through agent and customer acquisition.
- Monitor and supervise agents to ensure compliance.
- Maintain an active agent network in order to meet the minimum agent utilization target.
- Act as first level of support to agents and customers in order to resolve agent and customer queries.
- Coordinate the distribution of Agent branding collateral and ensure compliance to branding guidelines and bank set agent operating procedures.
- Coordinate the distribution of Agents business tools e.g. Point of Sale (POS) terminals, transaction books etc in order to maintain an active agent network.
- Prepare reports on branch/regional Agent performance and share with relevant business stakeholders in order to achieve an active agent network.
- Carry out competitor analysis to improve product/ service features.
- Identify new market opportunities to support the channel’s expansion.
- Monitor and enforce agents’ adherence to the Bank of Uganda prudential guidelines.
- Directly work with the different teams involved in agent banking network management (ANMs, Branch Staff) to maintain a productive and compliant Agent Channel.
- Undertake additional duties and/or transfer you to other duties compatible with your skills and experience within dfcu more generally as the Bank shall in its absolute discretion determine.
BEHAVIOURAL COMPETENCIES REQUIRED
- Reliably accomplishes work expectations; is well organized and productive.
- Gathers, organizes, and applies knowledge.
- Adds value to our customers and behaves with integrity and commitment.
- Is aware of personal impact on others and adjusts accordingly.
- Understands and appreciates others, acts in a mature and professional manner.
- Displays a growth mindset; takes initiative to learn, develop, adapt & apply.
KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:
- Minimum banking experience of 1 year.
- Knowledge and understanding of banking operations and processes.
- Ability to effectively work within a team-oriented environment.
- Strong analytical skills; both quantitative and qualitative
- Customer service oriented
- Proactive approach to work with
- Knowledge of Microsoft tools
- Good typing skills with speed and accuracy
- Good selling skills
INVITATION
If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates, to the email address indicated below:
Deadline: Tuesday 08th April 2025.
Only short-listed candidates will be contacted.
Please note that all recruitment terms and conditions as stated in the HR Policies and Procedures Manual shall apply.
