Planwise LLC is recruiting for a Front Office Assistant on behalf of AdPath Laboratories Ltd. As a Front Office Assistant at AdPath Laboratories, you will be the first point of contact for patients, visitors, and staff. Your role will involve managing front desk operations, handling inquiries, scheduling appointments, and ensuring a welcoming environment for all.
You will also assist with various administrative duties to support the laboratory’s operations and maintain high standards of professionalism and accuracy.
About AdPath Laboratories
AdPath Laboratories is a leading network of fully-fledged laboratories dedicated to providing accurate and timely test results. They pride themselves on delivering exceptional quality in a fast, efficient, and cost-effective manner.
Their services range from screening and diagnostic tests to prognostic and disease monitoring, all aimed at ensuring precise patient diagnosis and effective treatment plans. With a team of registered pathologists and skilled laboratory technologists, AdPath is committed to advancing healthcare through superior laboratory services.
Job Overview
We are seeking a highly organized and friendly Front Office Assistant to join the dynamic team at AdPath Laboratories. This position plays a crucial role in ensuring smooth operations at the front desk, delivering exceptional customer service, and supporting administrative tasks that contribute to the efficient running of the laboratory.
Key Responsibilities
- Greet and assist patients and visitors with a warm and professional demeanor.
- Manage patient check-in and check-out processes, including verifying and updating personal information.
- Schedule and confirm patient appointments, ensuring optimal use of laboratory resources.
- Handle incoming calls, emails, and correspondence, directing them to appropriate personnel.
- Maintain and update patient records and documentation in compliance with privacy regulations.
- Process billing and insurance information accurately, addressing any discrepancies.
- Coordinate with laboratory staff to ensure smooth patient flow and efficient service delivery.
- Manage office supplies and equipment, ensuring they are well-stocked and functional.
- Assist with administrative tasks such as petty cash management, filing, data entry, and report generation as needed.
Qualifications
- Diploma or equivalent; additional certification in medical office administration is a plus.
- Previous experience in a front office or customer service role, preferably in a medical or healthcare setting.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office management software.
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication and interpersonal skills, with the ability to interact effectively with diverse individuals.
- Basic knowledge of medical terminology and insurance procedures is desirable.
- Ability to handle sensitive information with discretion and maintain patient confidentiality.
Personal Attributes
- Friendly and approachable demeanor with a genuine interest in providing exceptional service.
- Strong problem-solving skills and ability to handle challenging situations calmly and professionally.
- Team player with a positive attitude and willingness to assist colleagues.
- High level of reliability and commitment to maintaining a professional work environment.
- Adaptability to changing priorities and a proactive approach to tasks.
What AdPath Laboratories will offer
- Competitive salary and benefits package.
- Opportunities for professional development and growth within the company.
- A supportive and collaborative work environment.
- Comprehensive training to help you succeed in your role.
- Health, dental, and vision insurance options.
- Paid time off and holiday benefits.
How to Apply
Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to [email protected] by Friday 30th August 2024. Please include “AdPath Laboratories Front Office Assistant Position – [Your Name]” in the subject line.
AdPath Laboratories Ltd. is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees.
