This job is critical to accurate and complete registration and billing of services in the organisation; and the
collection of payments for services rendered. The key objectives for this role include:
To ensure that all the billing in the designated centre or unit is done.
To ensure that all cash paying patients clear their bills.
To prepare final bills for in patients, collect final settlement payments and properly receive them in the
system.
SPECIFIC JOB RESPONSIBILITIES
Reception duties
Receive patients ensuring prompt attention to clients and addressing their needs professionally,
efficiently and without unnecessary delay.
Ensure the patients are informed if a doctor is late or called out.
Respond to all queries and requests for assistance from patients and other visitors to the organisation as appropriate.
Ensure reception area is clean and tidy.
Management of specialists’ appointment system
Maintain working knowledge of the appointment system i.e., times of all clinics, duration of
appointments, knowledge of computer system, doctors’ rotas, and procedures for booking routine and
urgent appointments.
Book appointments accurately and appropriately
Management of medical records
Ensure patients records are kept accurately in alphabetical order, in easily retrievable method and kept
tidy.
Retrieve and refile records as required.
Information security
Ensure that all patient interactions are dealt with confidentially and any confidential paperwork is dealt with in accordance with IMG protocol.
Patient liaison/ Customer care
Ensure waiting areas are in good condition; have health reading materials, water and are clean.
Ensure capturing and facilitating immediate resolution of patients’ complaints at OPD. Issues must be
broken down into urgent plan of action affecting patient satisfaction. Basically, clinical, and non-clinical complaints.
Highlight patients who have waited long or who need urgent attention.
Report service gaps to ensure interventions.
Support the maintaining of standards of patient care by giving prompt feedback to staff regarding
shortfalls in our service or compliments that require recognition.
Ensure patients are aware of their rights and responsibilities.
JOB REQUIREMENTS
A good first degree/diploma with an accounting/ business emphasis.
Good and demonstrable understanding of IMG Philosophy, Vision, and strategy (desirable)
Good interpersonal skills.
Good communication skills (Verbal & Written) to communicate effectively with clients, the team, and
other staff.
Good and demonstrable leadership skills (desirable)
Computer Literacy especially MS Office
Knowledge and ability to use Navision. (critical)
Experience in a similar field is desired.
Exceptional Customer service
Ability to multi-task
Flexibility, attention to detail, professionalism, time management, telephone etiquette.
