Position:
Acquisition Officer – Market Vendors
Location:
Kampala, Uganda
Expected Start Date:
10th March, 2025
About Numida:
Numida is a rapidly growing digital microfinance institution (MFI) in East Africa focused on serving micro-and small businesses (MSBs). Thanks to our proprietary technology and credit processes, we provide growth and working capital to verified MSBs, resulting in high portfolio yields and a high impact on our borrowers’ livelihoods.
Through the Numida mobile app, small business owners can apply for convenient and unsecured short-term business loans by digitally submitting evidence of business ownership and business activity. A proprietary due diligence process, combining machine validation and human review, allows a first lending decision to be made in less than 24 hours. The principal is disbursed digitally via mobile money. Our borrowers then begin reporting their daily financials (sales, expenses, stock purchases) while paying off their loan and tracking their next loan limit. Most subsequent loans are disbursed automatically.
Our Vision:
Traditionally overlooked and underserved micro and small businesses (MSBs) in emerging markets deserve to have great tech built to serve their needs. Numida is the first and largest mobile platform in East Africa focused on offering convenient, accessible, and appropriate financial services specifically to MSBs. With the wealth of data collected through our platform, we are well positioned to connect business owners
to the financial and non-financial services they need in order to grow their business, whether it be credit, savings, insurance, payments, logistics, customer acquisition, or financial & HR management. Due to our deep knowledge of our customers, Numida is becoming renowned for building technology that MSBs love. Within 10 years, we anticipate enabling at least 1 million small business owners on the continent to achieve their dreams.
The Acquisition Officer plays a crucial role in Numida, ensuring a positive first impression with loan applicants. Following company policies, they meticulously review loan applications, make informed lending decisions, and provide exceptional support to applicants.
Duties and Responsibilities
Review Process:
- Assess incoming loan applications for completeness and basic eligibility in adherence to Numida’s policies.
- Conduct due diligence interviews with applicants via phone to approve or dismiss loan applications based on established criteria.
- Perform basic financial analysis of applicant businesses, validating business activities and financial situations as needed.
- Communicate with clients, providing clear guidance on necessary corrections and ensuring exceptional customer service. Stay informed about lending policies for first-time borrowers and apply them during the application review process.
Customer Support:
- Address inbound service inquiries through phone and WhatsApp, ensuring prompt and professional resolution.
- Maintain service standards and promptly resolve complaints, recording accurate and helpful information in Astra.
- Stay updated on Numida’s product offerings for accurate and helpful client interactions.
- Foster positive relationships, even with declined applicants, and promote recommendations to qualifying business owners.
Collaboration and Experiments:
- Collaborate with the Growth Strategy and Product teams, actively participating in experiments to enhance service quality and improve the efficiency of the Acquisition Officer role.
- Communicate issues and opportunities for improving due diligence processes to management.
- Assist with other tasks as required by management.
Business Development:
• Execute referral calls or to applicants who have dropped off to generate new business opportunities.
Skills & Qualifications
- University Degree in any field
- 1+ year of work experience in either a Customer Care function or in a Credit Institution. Experience working in a Call Center is a strong asset.
- Knowledge and practical experience great customer care principles
- Strong interpersonal and communication skills
- Computer proficiency with relatively high typing speeds as an asset
- Good critical-thinking and problem solving skills
Position:
Acquisition Officer – Market Vendors
Location:
Kampala, Uganda
Expected Start Date:
10th March, 2025
About Numida:
Numida is a rapidly growing digital microfinance institution (MFI) in East Africa focused on serving micro-and small businesses (MSBs). Thanks to our proprietary technology and credit processes, we provide growth and working capital to verified MSBs, resulting in high portfolio yields and a high impact on our borrowers’ livelihoods.
Through the Numida mobile app, small business owners can apply for convenient and unsecured short-term business loans by digitally submitting evidence of business ownership and business activity. A proprietary due diligence process, combining machine validation and human review, allows a first lending decision to be made in less than 24 hours. The principal is disbursed digitally via mobile money. Our borrowers then begin reporting their daily financials (sales, expenses, stock purchases) while paying off their loan and tracking their next loan limit. Most subsequent loans are disbursed automatically.
Our Vision:
Traditionally overlooked and underserved micro and small businesses (MSBs) in emerging markets deserve to have great tech built to serve their needs. Numida is the first and largest mobile platform in East Africa focused on offering convenient, accessible, and appropriate financial services specifically to MSBs. With the wealth of data collected through our platform, we are well positioned to connect business owners
to the financial and non-financial services they need in order to grow their business, whether it be credit, savings, insurance, payments, logistics, customer acquisition, or financial & HR management. Due to our deep knowledge of our customers, Numida is becoming renowned for building technology that MSBs love. Within 10 years, we anticipate enabling at least 1 million small business owners on the continent to achieve their dreams.
The Acquisition Officer plays a crucial role in Numida, ensuring a positive first impression with loan applicants. Following company policies, they meticulously review loan applications, make informed lending decisions, and provide exceptional support to applicants.
Duties and Responsibilities
Review Process:
- Assess incoming loan applications for completeness and basic eligibility in adherence to Numida’s policies.
- Conduct due diligence interviews with applicants via phone to approve or dismiss loan applications based on established criteria.
- Perform basic financial analysis of applicant businesses, validating business activities and financial situations as needed.
- Communicate with clients, providing clear guidance on necessary corrections and ensuring exceptional customer service. Stay informed about lending policies for first-time borrowers and apply them during the application review process.
Customer Support:
- Address inbound service inquiries through phone and WhatsApp, ensuring prompt and professional resolution.
- Maintain service standards and promptly resolve complaints, recording accurate and helpful information in Astra.
- Stay updated on Numida’s product offerings for accurate and helpful client interactions.
- Foster positive relationships, even with declined applicants, and promote recommendations to qualifying business owners.
Collaboration and Experiments:
- Collaborate with the Growth Strategy and Product teams, actively participating in experiments to enhance service quality and improve the efficiency of the Acquisition Officer role.
- Communicate issues and opportunities for improving due diligence processes to management.
- Assist with other tasks as required by management.
Business Development:
• Execute referral calls or to applicants who have dropped off to generate new business opportunities.
Skills & Qualifications
- University Degree in any field
- 1+ year of work experience in either a Customer Care function or in a Credit Institution. Experience working in a Call Center is a strong asset.
- Knowledge and practical experience great customer care principles
- Strong interpersonal and communication skills
- Computer proficiency with relatively high typing speeds as an asset
- Good critical-thinking and problem solving skills
Who you are:
- A believer that small business growth in sub-Saharan Africa will drive community development and wide-scale poverty reduction.
- A great communicator who speaks and writes in a clear, thorough and timely manner using a professional standard of English.
- An organized and detail-oriented doer, who enjoys working through checklists and conducting evaluations.
- A self-driven, results-oriented high achiever ready to work hard and smart to meet and exceed targets.
- A team player with the humility to ask for help when needed and relies on feedback to rapidly iterate on your work.
Key Relationships
Internal
• Product
• Credit
External
• Clients
Key Performance Indicators
Monthly disbursement amount
Number of new loans
- Average loan size
- Conversion rate from application to loan approval
- Turnaround time from application to loan approval
