| Closing Date | 2024/10/07 |
| Reference Number | UNF241003-1 |
| Job Title | Loan consultants |
| Job Type | Contract |
| Department | Operations |
| Number of Positions | 6 |
| Location – Town / City | Kampala |
| Province or Region | Central |
| Location – Country | Uganda |
| Minimum Education Level | Bachelors Degree | Advanced Diploma |
| Job Category | Customer Service |
| Unifi is a fast-growing multinational financial technology company that specialises in personal lending products that helps make people’s lives easy. Our products are backed by a strong IT and data team that ensures we continue to deliver exciting products that are tailored specifically to our client’s needs. |
Minimum Requirements
Experience in a customer-facing service role. A relevant diploma or degree is preferred but not required
Responsibilities
Operational
- Receive, assist, and direct clients in a courteous, efficient, and welcoming manner projecting a positive, friendly, and professional image.
- Enter all new client’s details into the client registration system either manually or electronically.
- Checking documents and informing applicants of additional requirements and documents.
- Ensure all loans are properly documented with accurate and complete information.
- Maintaining client’s right to privacy and confidentiality throughout the loan process.
- Attending to all customer inquiries/questions by delivering first-class customer service.
- Ensure full compliance with the Unifi credit policy.
- Ensure proper cash management.
- Ensure that clients have the right information regarding the products, promotions, and other value-added services.
- Assist the branch in achieving set KPIs and operational goals
Other
- Actively participate in all brand awareness and marketing activities
- Maintain thriving relationships with customers and stakeholders.
- Make Unifi a fun place to work!
