Job Role: Showroom Manager
Location: Lagos
Job Type: Full-Time
Reports To: General Manager/Director of Sales
ABOUT THE COMPANY:
Carloha Nigeria is a leading world sales-provider of high-quality vehicles, committed to excellence in customer service, satisfaction and innovation in the automobile sector. Our dedication to sustainability and growth drives our success in the industry.
Carloha Nigeria is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
JOB SUMMARY:
The Showroom Manager is responsible for the overall management of the showroom, including sales performance, customer service, staff management, and operational efficiency. This role involves developing strategies to drive sales, enhance customer experience, and ensure the showroom operates smoothly.
Work experience in a similar job role with a consumer electronics company known primarily for its mobile devices, particularly smartphones is a very important selection criteria and added advantage.
KEY RESPONSIBILITIES:
Sales Management:
• Develop and implement sales strategies to achieve monthly and annual sales targets.
• Analyze sales data to identify trends and opportunities for growth.
• Monitor sales team performance and provide coaching and support.
Customer Service:
• Ensure exceptional customer service standards are maintained.
• Address customer inquiries and complaints effectively and promptly.
• Foster a customer-centric culture within the showroom.
Staff Management:
• Train, and develop showroom staff to ensure a knowledgeable team.
• Conduct regular performance evaluations and provide feedback.
• Schedule staff shifts and manage attendance.
Showroom Operations:
• Oversee showroom appearance, ensuring vehicles and displays are well-maintained.
• Manage inventory levels and coordinate with suppliers for timely replenishment.
• Implement promotional activities to attract customers and drive sales.
Reporting and Analysis:
• Prepare and present regular reports on showroom performance to upper management.
• Track key performance indicators (KPIs) and adjust strategies as necessary.
• Ensure compliance with company policies and procedures.
JOB SPECIFICATION:
Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum of 3-5 years of experience in sales management and similar job role, preferably in the automotive industry.
- Proven track record of developing successful marketing strategies and driving brand growth.
Essential Skills:
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficient in sales analysis and reporting tools.
• Customer-focused with a strong understanding of sales techniques.
• Results-oriented with a strong commitment to achieving sales targets.
• Ability to work in a fast-paced environment and adapt to changing circumstances.
• Strong problem-solving skills and the ability to make decisions quickly.
HOW TO APPLY:
Qualified candidates who meet the aforementioned criteria should apply here.
APPLICATION DEADLINE: October 24, 2024
