Job title: Front Office Coordinator.
Job Purpose
Responsible for ensuring that all customers are attended to accordingly as well as embody and protect the correct image of the organization.
Responsibilities.
• Receives and attends to incoming guests at the reception.
• Checks in guests by assisting them to fill the check-in form with details i.e. passport and accompany them to their respective apartment.
• Keeps abreast of room status by coordinating with housekeeping leader. Is aware of room location, type and rates.
• Ensures that correct inventory is taken of all the contents in the apartment during check-in and check-out.
• Assists tenants on how to operate the appliances in the apartments.
• Receives calls and directs them to the right recipient using proper telephone etiquette.
• Handles guest complaints in regard to internet, WiFi, DSTV, laundry etc.
• Liaises with the housekeeping supervisor regarding cleaning and specific requirements of the guests.
• Assists tenants with any queries they may have or need in terms of where to get specific services in the area.
• Assists walk in guests who want to view the apartments or make reservations.
• Follows up with the tenant list to know position of the tenancy in case of vacant apartments.
• Receives parcels or letters on behalf of the tenants.
• Assist guests in ordering of meals or advise them where they can get meals.
• Liaises with maintenance for any issues arising that need escalation to management.
• Liaises with the maintenance team to ensure emergencies at night are sorted e.g. faulty lifts, power failure, switch generator etc.
Skills & Qualifications.
• Diploma in Front Office management, Reception, Customer Care and Public Relations.
• Two (2) year experience in a similar role preferably in a similar setting.
Behavioural Competencies.
• Impeccable verbal and written communication skills.
• Resourceful and proactive.
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer service attitude.
How to Apply: Interested candidates are invited to submit their application, including a detailed
CV and a cover letter, to [email protected] by 24th September 2024. Please include “FOC Application – TSG Hospitality” in the subject line of your email.
Applications will be reviewed on a rolling basis.
