The Reservations Trainee will learn how to:
· Maintain effective guest relations to ensure repeat business and works closely with the other departments of the hotel specially the Front Office and the sales department.
· Promote a helpful and professional image to the client and gives full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude.
· Contribute to the design of the hotel’s business strategy and Revenue targets.
· Setting pricing strategy for Rooms, C&B, F&B and other revenue such as spa, telephone, laundry, business services, etc.
· Ensure that restricted dates, offer rates and promotions are updated and monitored on a daily basis.
· Perform daily arrival check to avoid no-shows and rebates and inconveniences at guest check-in.
· Answers all incoming calls to reservations as per company standards.
· Ensure all reservations and requests are confirmed correctly and within 24 hours and upon request according to the quality standards.
· Ensure proper shift hand over and daily reports are completed accurately
· Apply room inventory restrictions on local and international system as directed by Reservations Manager
· Ensure that all payments for no-shows are chased in timely manner and charged correctly
· Create and maintain PMS companies and guest profiles according to the standards.
· All other duties related to hotel reservations.
Qualifications
· Degree/ Diploma in any relevant hospitality field from a recognized learning institution. Completed coursework (Even if not graduated).
· No work experience is required.
· Ability to work and communicate in a multinational environment.
· Excellent grooming skills and must be well versed in professional and personal etiquette.
· Good Communication skills.
· Outgoing with a positive learning attitude.
If interested in the opportunity, submit your application by email via [email protected] by end of day on 26th September 2024.
