Job Role
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting the amount to the customer’s account; preparing statements for the credit department if the customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and account status.
Job Responsibilities
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
- Input content into standard templates. Also take responsibility for collating materials and photocopying them.
- Perform basic data entry tasks, including data verification.
- Develop and maintain excellent skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
- Collect information and data from customers, capturing this and inputting into relevant forms and systems. This will follow established processes and information requirements, and some predefined scripts.
- Maintain files and records.
- Support others by carrying out basic data management tasks.
Education
Bachelor Degree in Relevant field of study preferred
Required Qualifications & Skills
Minimum Experience:
- Two years of Experience in Field Investigation and Collection – preferably in TW Loan
- Good Experience in the field, knowing the routes, and having networked with Stage Chairman and LC1.
Job-Specific Skills:
- Excellent customer service and Communication Skills
- Strong verbal and written communicator – Local Language, Uganda
- Should know what Bucket is, Overdue, Portfolio at Risk (PAR), Pre-closure, Collection Efficiency, etc.,
- Should have experience in handling police cases, customer queries on the collection, etc.,
- Excellent phone and presentation skills.
