Customer Service Representative job at Solutech Limited

Deadline: Expired

About Us

Solutech Limited is a leading field sales force automation and route to market automation company in Africa.

We provide solutions to businesses especially sales automation tools for General Trade and Modern Trade for manufacturers and distributors in the FMCG, Pharmaceutical, Construction and Financial Services Sectors.

Thousands of merchandisers, pre sellers (order bookers), van sellers, motorbike sales representatives, trade marketing executives, foot soldiers, sales supervisors, drivers, sales managers and top management across eight countries in Africa use Solutech SAT (Sales Automation Tool) for merchandising, ordering, selling and delivery of products to provide sales efficiency for manufacturers and distributors.

Job Description

Monthly check-ins with the clients to check progress and ensure they are

satisfied.

Build trust and act as a point of contact for complaints and escalate issues as

appropriate.

Collaborating with the internal teams to address client needs.
Setting up new clients and delivering system training
Ensuring client requests are handled timely and accurately.
Maintain an up-to-date SOP document for every account.
Responding to any emails sent by the client
As an account manager, they are the primary connection between the company

and the client

Requirements

2+ Years of experience in a similar role, preferably within the tech industry
3+ Years of experience in Customer Service Management, preferably in a Call Center.
At least a degree in Education, Business, Customer Service or any related field.
Experience in working with Customer Service management software tools.
Deep understanding of Service Level Agreements.
Good leadership, organizational, interpersonal and planning skills.
Must be able to collaborate in teams.
Good troubleshooting, technical and multi-tasking skills.
Must have good listening and communication skills both written and oral (Proficiency in English and Swahili)
Must have confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations.
Must have good time management skills.

Benefits

At Solutech, we understand the importance of maintaining a healthy work-life balance for our team. We believe that a harmonious integration of personal and professional lives leads to enhanced well-being, increased productivity, and overall satisfaction. To support our employees in achieving this balance, we are committed to providing the following perks: