PURPOSE:
The Assistant Manager-Claims Operations will be attached to the legal claims’ unit. He/she will play a pivotal role in managing and overseeing the legal operations within Claims Department. They will ensure adherence to legal claims handling guidelines, co-ordinate communication between the advocates and witnesses/clients and ensure efficient claims resolution.
PRIMARY RESPONSIBILITIES:
- Serve as a liaison between advocates, service providers, claimants and other stakeholders to facilitate effective communication and resolution of cases.
- Coordinate and conduct investigations into third party injury/property damage claims to determine their validity, legality and adherence to policy terms.
- Coordinate with advocates and witnesses to ensure court attendance for all cases coming up for hearing and timely conclusion of matters.
- Periodic review of pending cases and contact insureds, agents and vendors to determine progress and communicate status.
- Review and analyse the correspondences and recommend appropriate actions at the same time, maintain a record of all legal correspondences received within the department.
- Implement quality control measures to minimize errors and claims leakages and ensure compliance with regulatory standards.
- Maintain a register of all active court matters, case development, decision and outcome.
- Ensure accuracy and completeness of legal documentation, reports, and correspondence produced during the claims process.
| Key Skills, Knowledge, Experience and Behavioural Competencies | ||||||||||||||||||||||||||||||||||||||||||||
These are defined as;
Academic and Professional Requirements
Experience Required:
Behavioural Competencies These are defined as:
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| CIC Insurance Values | ||||||||||||||||||||||||||||||||||||||||||||
| CIC insurance Group is committed to providing excellent service, spur further growth and employees are required to align their behaviour to the following core values as critical to driving their performance;· Integrity- Be fair and transparent
· Dynamism- Be passionate and innovative · Performance- Be efficient and results driven · Co-operation- Live the Co-operative spirit |
Job Profile Sign-Off
In the performance of their respective tasks and duties, all employees are expected to conform to the following;
- Perform quality work within deadlines, right first time with or without direct supervision.
- Interact professionally with other employees, customers and suppliers.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and co-coordinating work efforts with other employees and organizations.
- Unconditional positive regard for customers.
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.
The application should reach us by close of business on 15th September, 2024. Please note only short-listed candidates will be contacted. If you do not hear from us by 31st October, 2024 consider your application unsuccessful.
