POSITION DESCRIPTION
JOB TITLE: PRODUCT MANAGER-ALTERNATIVE CHANNELS
REPORTS TO: HEAD DATA ANALYTICS & RETAIL PRODUCTS
JOB PURPOSE
▪ The Product Manager- Alternate Channels will be responsible for Alternative
Distribution Channel (ADC) products lifecycle management, innovation, monitoring,
enhancements of the customer value propositions and fostering channels utilization
and adoption, and business growth.
▪ Manage partner relationships and marketing initiatives to better deliver products and
services that meet the overall strategic and financial goals of the bank.
KEY RESPONSIBILITIES /KEY DELIVERABLES
▪ Lead the development, commercialisation and monitoring of ADC products and
services that align with the overall bank strategy.
▪ Enhance existing channels to meet the changing customer needs and provide the best
customer experience that will attract new customers to the bank and retain existing
ones.
▪ Drive the sales and marketing agenda to enhance penetration and utilisation of the
channels through marketing and promotion, staff training, collaboration with cross
functional teams, competitor analysis and market research, and mining data to identify
sales opportunities.
▪ Closely monitor the market for dynamics on customer behavior, competition, policies,
regulations and compliance requirements.
▪ Manage and optimise the performance and profitability of the channels according to the
set targets.
▪ Prepare and present weekly, monthly, and quarterly performance reports on channel
performance and project progress in line with the set targets.
▪ Manage income leakage by performing periodic revenue assurance exercises on all
channels.
▪ Manage relationships based on service level agreements with partner vendors, service
providers and cross functional teams to support and derive maximum benefits from
alternative channel services.
▪ Handling of channels customer queries and complaints in line with the bank’s
standards.
▪ Identify and mitigate risks associated with alternative channels.
QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED
▪ Bachelor’s Degree in any Business or IT related field with at least 5 years of experience
in banking out of which 3 must be in a managerial role in ADC in banking.
▪ Professional Qualifications, CPA/ACCA/CDBP, CFTP, CFtP, CDFP is an added advantage.
▪ Proven track record in development and management of banking products and services
through alternative channels
▪ Good knowledge and understanding of key ADC products (such as mobile banking,
internet banking and Card Technologies)
▪ Product marketing principles
▪ Product and financial training
▪ Business and industrial awareness
▪ Revenue generation initiatives
▪ Project management methodology
▪ Good interpersonal skills necessary for collaboration with other teams for
implementation of activities.
▪ Team player and ability to work with minimum supervision.
▪ Strong analytical, product management, problem- solving, decision-making, financial
management and budget planning skills.
▪ Ability to work with IT personnel to articulate business requirements
▪ Computer literate (MS Office Suite including MS- Excel)
THE FOLLOWING DOCUMENTS SHOULD ACCOMPANY THE APPLICATION
▪ Cover letter, Detailed CV, and Copies of academic documents all as one file.
MODE OF APPLICATION
▪ Online applications addressed to Chief Human Resources Officer, PostBank Uganda.
▪ Send application to [email protected] with job title as subject.
▪ Closing Date: Friday 16th August 2024 at 5:00pm.
▪ Only shortlisted candidates will be contacted.
