Job Description
To ensure that customer service requests, complaints and queries, received are acknowledged, understood and efficiently resolved within specified timelines or escalated to the appropriate area
Qualifications
Minimum Qualifications
Type of Qualification: Bachelor Degree
Field of Study: Commerce, Accounting, Banking, Business Administration
Experience Required
Client Coverage
Personal and Private Banking
1-2 years
Branch banking and administrative experience, exposure to enquiries and query management.
Additional Information
Behavioral Competencies:
- Documenting Facts
- Embracing Change
- Following Procedures
- Interacting with People
- Interpreting Data
- Managing Tasks
- Meeting Timescales
- Producing Output
- Showing Composure
- Team Working
- Thinking Positively
- Upholding Standards
Technical Competencies:
- Banking Process & Procedures
- Client Servicing
- Customer Reception and Channelling
- Product Knowledge (Consumer Banking)
