Job Summary
Reporting to the Business Support Manager, the job holder will be responsible for leading the branch team, delivering outstanding business performance through robust leadership of the Branch, ensuring optimum productivity, operational efficiency and exceptional customer service.
Duties and Responsibilities
• Drive business growth and development as per K.Pls given.
• Evaluate local market conditions, identify current and prospective sales opportunities, and develop forecasts and business plans for the branch.
• Develop and implement a branch strategy to ensure achievement of branch targets.
• Address customer and employee satisfaction issues promptly and promote a superb customer service culture.
• Cooperate fully with the credit department in extending and enforcing credit policy.
• Credit risk monitoring and control of the credit portfolio.
• Ensure proper due diligence on KYC is conducted on all customer accounts to effectively manage AML risks at the branch level.
• Ensure total observance of control and risk policies and procedures by all staff in the branch.
• Monitor and evaluate the performance of all branch staff, prepare performance appraisals, and recommend and/or initiate corrective action where necessary to improve performance.
• Provide leadership and guidance to the branch team through effective planning, communication, training, mentoring, and coaching.
• Ensure achievement of the branch performance objectives.
• Leading by example, ensure adherence to integrity and high ethical standards by all staff in the branch.
• Ensuring compliance with occupational, safety, and health requirements.
• Liaising with the departmental heads and other relevant stakeholders on issues relating to the branch.
Key Qualifications:
• Bachelor’s Degree holder (in a business field), with at least CPA Part II/Diploma in Marketing.
• Management and leadership ability: have excellent interpersonal and people management skills.
• Good analytical skills.
• Must be computer literate.
• Strong interpersonal skills with excellent communication and presentation skills
• Ability to focus and execute on defined projects, with the potential to grow the business.
• A person of integrity, a team player, and has effective communication skills.
If you believe you can clearly demonstrate your abilities to meet the above criteria, send in your application and a detailed CV to humanresource@k–unity.co.ke by close of business on Thursday, 10th April 2025.
