ob Purpose:
To oversee and manage all aspects of facilities and operations, ensuring revenue growth,
operational excellence, and proactive client engagement. This role demands strong leadership,
financial acumen, and the ability to innovate in workspace management while ensuring effective
technical delivery of contracts under their control.
1. Contract Administration & Client Engagement:
a) Understand and manage the operational aspects of contracts, ensuring compliance and
performance.
b) Actively engage with clients to address needs, provide updates, and maintain strong
relationships.
c) Proactively identify opportunities for improving contracts and expanding service offerings.
2. Facility Operations Oversight
a) Develop and implement operational policies, procedures, and guidelines to ensure the
efficient and effective functioning of the facilities.
b) Coordinate with various teams, such as maintenance, housekeeping, supply chain,
technology to ensure seamless operations and address any issues that may arise.
c) Supervise facility management staff, including maintenance personnel and
housekeepers, to ensure timely and efficient service delivery.
d) Oversee interior fitout projects for workspaces, including design coordination cost
management, and timely delivery.
e) Conduct regular inspections to identify maintenance needs, prioritize tasks, and
coordinate repairs or replacements as required.
f) Respond promptly to facility-related emergencies, such as power outages, equipment
failures, or structural issues, and take appropriate actions to minimize downtime and
ensure the safety of personnel.
3. Stock and Asset Management:
a) Ensure prompt stock takes of consumables and maintain accurate inventory records.
b) Monitor the movement of company assets to ensure accountability and alignment with
contract delivery needs.
c) Maintain a comprehensive inventory of assets and consumables, ensuring proper
utilization
4. Stakeholder Communication and Relationship Management
a) Collaborate with internal stakeholders, including senior management, operations teams,
and facility utilisers, to understand their needs and address any facility-related issues.
b) Provide regular updates, reports, and recommendations to senior management on facility
performance, maintenance activities, and improvement initiatives.
c) Foster positive relationships with clients, vendors addressing their concerns and ensuring
their satisfaction with the facilities and services provided including SLA adherence
5. Revenue Growth & Strategy
a) Drive revenue growth by identifying and capitalizing on opportunities within existing
contracts and business development initiatives.
b) Support the Business Development team in drafting proposals and securing new
contracts.
c) Prepare accurate Bills of Quantities for facility and construction-related projects and
support the business development teams.
6. Innovation in Workspace Management
a) Develop and implement innovative ideas to enhance workspace functionality, efficiency,
and client satisfaction.
b) Collaborate with clients and internal teams to create tailored workspace solutions that
align with their needs.
7. Budget and Resource Management
a) Develop and manage the facility management budget, including cost estimation,
forecasting, and expenditure tracking.
b) Optimize resource allocation, including personnel, equipment, and materials, to ensure
cost-effectiveness and efficient operations.
c) Identify opportunities for cost savings and process improvements without compromising
quality and service standards.
8. Team Leadership and Record Keeping
a) Lead, mentor, and coordinate a diverse team (Facility Managers, Architect, Facility
Officers, Facility Assistants etc..), fostering collaboration and high performance.
b) Ensure proper record-keeping practices across all areas, including financial documents,
stock inventory, and project records.
9. Compliance and Risk Management:
a) Ensure compliance with health, safety, and environmental regulations across all
operations.
b) Identify and mitigate risks associated with contract delivery and asset management.
Person Specification:
1. Proactive Approach:
o Self-driven and solutions-oriented, with the ability to anticipate challenges and
implement effective solutions promptly.
2. Results-Driven:
o Demonstrated success in increasing revenue, optimizing operations, and
achieving measurable goals.
3. Innovative Thinking:
o Strong ability to develop creative and practical ideas for workspace
enhancements and operational improvements.
4. Leadership Skills:
o Skilled at leading and motivating diverse teams to achieve high performance.
5. Organizational and Technical Expertise:
o Proven ability to maintain accurate records, manage contracts effectively, and
oversee inventory and asset management.
6. Client-Focused Mindset:
o Excellent interpersonal and communication skills to engage with clients
proactively and strengthen relationships.
Qualifications:
Education:
Bachelors Degree from a reputable University (minimum second upper) in Quantity Surveying,
Facility Management, Construction Management, Civil Engineering or a related field.
Experience:
✓ Proven recent expertise in facilities management, fitout interior project delivery or construction experience all totaling not less than 5 years (references will be checked and verified)
Skills:
✓ Budget management and cost control proficiency
✓ Strong technical knowledge or workspace solutions and contract administration
✓ Exceptional leadership and client engagement abilities
✓ Exposure to softwares like Auto Cad, Lumion will be an added advantage.
✓ Good knowledge on QHSE best practices
Other requirements:
✓ Willingness to travel around the country occasionally
✓ Valid driver’s license.
