Mutara Camp, a leading company in the hospitality industry based in Laikipia, is seeking to recruit a highly talented and dynamic professional to fill the following position:
RECEPTIONIST
Reporting to the Camp Manager, the incumbent will be responsible for the arrangements of reservations, checking in and out, handling of financial transactions (such as settling accounts or providing currency exchange), fielding customer inquiries, coordinating of guest activities and
more.
Key Responsibilities
- Overseeing all guest interactions at the front desk, ensuring prompt, friendly, and personalized service.
- Implementing a system for efficiently handling guest complaints, turning negative experiences into positive ones.
- Ensuring the accuracy of guest data in the Property Management System (PMS), including reservations, special requests, and billing details.
- Coordinating with Housekeeping and Maintenance to ensure room readiness and promptly address any issues.
- Identifying and implementing training opportunities to enhance staff skills in customer service, technology use, and communication.
- Fostering a positive and collaborative work environment by setting clear expectations for respect, fairness, and teamwork
- Preparing and maintaining comprehensive monthly reports on departmental activities, asset utilization, and operational challenges.
- Documenting and reconciling proceeds from asset sales or disposals, ensuring compliance with accounting requirements.
- Establishing clear expectations for professional behavior and communication within the department.
- Maintaining open lines of communication with other departments to facilitate coordination, share updates, and align efforts.
Key Qualifications, Experience, Skills, and Competencies
- Bachelor’s Degree or Certificate in Hospitality Management or related field
- At least 2-3 years’ experiences in a similar role
- Familiarity with front office systems (PMS) and procedures
- Proficient with Microsoft Office Suite
- Excellent written and verbal communication skills
Interested candidates are requested to forward their updated CVs only to [email protected] stating the subject heading RECEPTIONIST by Monday, 31st March 2025 clearly indicating their current and expected remuneration (MUST), daytime telephone contacts, and addresses of three referees.
Only shortlisted candidates will be contacted.
