Job Objective
Reporting to the Admissions Officer, the position holder will be responsible for the following:
Duties and responsibilities
- Educating customers about our programmes and how they fit into their career aspirations.
- Meeting of the agreed student reporting targets.
- Offering excellent and convincing guidance to clients to ensure that they enrol with the University.
- Following up on all inquiries made on social media, via calls, walk-ins, emails and other channels to ensure clients register and report to meet the agreed target numbers.
- Responding to customers inquiries via social media, calls, walk-ins, emails, and other channels.
- Participating in outreach and activation marketing activities.
- Managing and resolving customer complaints and collecting and disseminating customer compliments.
- Compiling accurate inquiry and registration reports.
- Any other duty that may be assigned from time to time by the supervisor.
Qualification and experience
- Bachelors degree in Business, PR, Communications or a related field from an accredited or recognised institution.
- A qualification in digital marketing and or other professional qualification in marketing is an added advantage.
- At least 2 years of experience in service sales and marketing. Experience in digital marketing of a service and/or in a call centre is an added advantage.
- Registration with a professional body will be an added advantage
- Proficiency in computer applications.
