At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.
The world needs more Intrepid people:
Intrepid Travel is a global leader in purpose-driven adventure travel, operating in over 100 countries across all seven continents and catering to a diverse range of customers. Our mission is to foster strong customer relationships, ensuring repeat business for both the local DMC and our global network of DMCs.
The Reservations team plays a crucial role in this success by delivering prompt and accurate bookings, confirmations, and suitable alternatives for all accepted quotes for DMC clients. Additionally, the team handles reservations for all Intrepid Group brands and external agents.
This role as a Senior Reservations Assistant is pivotal in providing comprehensive information, advice, and booking services to suppliers, clients, agents, and individuals interested in traveling with the company.
The Senior Reservations Assistant will utilise external booking systems, Travel Studio, and other internal systems to manage the booking and confirmation of all accommodations, transportation, and necessary activities for regional trips. This includes coordinating both Intrepid Travel products and external group series and FIT trips as scheduled.
Some of the experience you’ll bring with you may include:
- Diploma in Tourism or related studies with a minimum of three years of relevant experience.
- Extensive knowledge of local and regional travel destinations, with a passion for diverse travel styles and familiarity with our brands.
- Proficient in reservation systems, ticketing processes, and Microsoft Office.
- Excellent written and spoken communication skills in both the local language and English.
Rewarding and developing our people is important to us, some of our work perks include:
• Flexible work options, such as work-from-home options and the ability to ‘work from anywhere’ 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trip’s
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family
This is a full-time, permanent position operating on a hybrid basis out of our offices in Nairobi, Kenya.
