Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.
Creating a world where we all have more time with the people we love.
That’s what makes us Roche.
The Opportunity
Roche Diagnostics in Nairobi is seeking a proactive and detail-oriented Credit and Collection Manager to lead our credit and collection operations in the East Africa market. In this critical role, you will assess creditworthiness, establish and review credit terms, and ensure the timely collection of outstanding receivables while addressing unique market challenges such as currency fluctuations, economic instability, and diverse credit practices. Your responsibilities will include managing high-risk accounts, negotiating payment plans, and maintaining compliance with local regulations and company policies. The ideal candidate will possess strong analytical skills, excellent communication and negotiation abilities, and a keen eye for detail, contributing to the overall financial health and customer satisfaction.
Key Challenges
- Evaluate the creditworthiness of new and existing customers through analysis of financial statements, credit reports, and payment histories
- Recommend credit limits and terms of credit based on thorough assessments
- Manage high-risk accounts and make decisions on extending or withdrawing credit
- Monitor accounts receivable balances and ensure timely collection of outstanding invoices
- Develop and implement effective collection strategies to improve cash flow and reduce days sales outstanding (DSO)
- Handle major collection cases, negotiate payment plans, and resolve complex disputes with key accounts
- Ensure compliance with company policies, industry regulations, and relevant local laws regarding credit and collections
- Prepare regular reports on the status of receivables and collection efforts, maintaining accurate records
- Promote a customer-centric approach in credit and collection activities, providing excellent customer service
- Foster strong relationships with key internal and external stakeholders, respecting cultural differences and collaborating with the commercial team for effective collection support
Note that a full job description is available upon request.
Who you are as our ideal candidate:
- You hold a completed Bachelors in Business Administration / Accounting / Finance or similar
- You have accumulated at least 3-5 years experience in credit controlling with experience in ERP systems such as SAP or Oracle
- You excel in relationship management, teamwork, and collaboration, demonstrating accountability and integrity in all activities. The ideal candidate possesses strong analytical and problem-solving skills, coupled with excellent communication and negotiation abilities. You should be open to continuous learning and capable of traveling both nationally and internationally as needed
Relocation benefits are not available for this role.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
