Head – Change, Employee Relations & Wellness
Reporting to the Group Director, People & Culture, the incumbent will play a critical role in shaping and cultivating an organizational culture that aligns with our values and business goals. They will be responsible for creating and implementing strategies that drive cultural transformation, support employee relations, and enhance the overall well-being of our workforce. They will work closely with senior leadership, People & Culture (P&C) teams and stakeholders across the regions to develop initiatives that promote a positive workplace environment, foster engagement, and maintain a high level of employee satisfaction.
Assistant Manager – Data Analytics & Operations
Reporting to the Head, People & Culture Centre of Excellence, the role holder will be responsible for leading data-driven decision-making processes by analyzing datasets, optimizing operational efficiencies, and developing robust reporting frameworks. The incumbent will oversee people analytics, project management, and operations, playing a vital role in designing analytics solutions, delivering strategic insights, and building business intelligence related to people matters. Additionally, the role holder will drive the alignment of People & Culture (P&C) operations, manage projects related to the automation of critical processes, and ensure effective data governance and compliance. Collaborating with P&C teams and stakeholders across regions, the incumbent will ensure reporting needs are met and that data is leveraged to drive strategic P&C decisions within CIC Group.
Team Leader Inbound
Reporting to the Contact Centre Manager, the role holder will ensure In-bound team executes their mandate within set standards, timelines and supports customers who request for assistance from the Contact Centre.
Customer Experience & Solutions Manager
Reporting to the Group Head of Customer Experience, the role holder will embed and drive the Customer Experience strategy across the group through an effective Root Cause Analysis and Effective Complaints management model for increased wallet share and customer stickiness.
