Head of Corporate Sales Uganda - Financial Markets job at STANDARD CHARTERED BANK

Deadline: March 19, 2025

Job Summary

Has overall responsibility for the development and execution of the Markets Corporate Sales Strategy for Uganda. Has overall responsibility for the effective management of people, risk & governance, processes, and regulatory compliance across Markets).

Key Responsibilities

Strategy

Develop and execute a Country Markets Sales strategic plan in Uganda that is coherent and designed to ‘win’ at the country level consistent with the Global Markets, Markets Sales Strategy within approved risk appetite and portfolio standards. The strategy will cover all corporate segments, and include a robust risk, governance and control framework, and the people plan required to support sustainable delivery with 12-month specifics and a 1-3year view.
Drive Financial Market (FM) Sales initiatives, manage country Financial Market (FM) Sales meetings, manage communication and feedback between Financial Market (FM) Sales and Financial Market (FM) Head, Financial Market (FM) Trading, Commercial, Corporate, and Investment Banking (CCIB) Uganda and other cross-functional stakeholders both in-country as well as outside Uganda.
Drive multiple key country-pair corridors; improve our performance in banking the Cross-border Trade and Investment flows in Uganda.
Accountable for bottom-up investment and business planning for Uganda to the East Africa cluster.

Business

Interpret and implement client strategy (and exceptions) — including appropriateness and suitability — at the country level in Uganda consistent with the Global Financial Market (FM) Strategy.
Drive account planning and involved management of key corporate clients In Uganda to develop the Markets wallet.
Deliver on the Corporate Sales budget for Markets Sales Uganda, including any signed-off offshore budgets or budgets booked elsewhere.
Ensure development of support platforms which (through people, technology, and processes) matches needs of client facing activities in Uganda.
Involve in monthly performance monitoring for Markets Sales Uganda spot areas of underperformance and take corrective action.
Utilise country/regional Management of Information System (MIS) to drive results.
Develop a thorough appreciation of each allocated customer’s business, and understanding of their potential needs for Markets products, through regular liaison with Standard Chartered Bank’s (SCB’s) principal Relationship Manager (RM) for each customer as well as through direct contact with the customer.
Ensure speedy and positive response to all requests from customers for a specific transaction, or for more general advice, or introduction to a more appropriate contact within Standard Chartered Bank (SCB), whether or not the request is from the specifically allocated group of customers.
Manage dialogue with key clients — knows their needs / get involved to address key issues.
Work closely with stakeholders to drive strategic client agenda.
Work closely with the Trading desks to ensure risk is managed and transferred adequately, the Bank continues to respond to market changes in a timely manner and efficiency on pricing client transactions.

Processes

Ensure that all Markets Sales processes in Uganda are adhered to in line with approved policies and procedures.
Ensure that all Markets Sales processes & controls in Uganda conform to the group standard, and where they deviate approval is sought from the appropriate governance forum.
Ensure that Markets Sales processes and controls in Uganda are monitored and report in line with the group operational risk framework.
Ensure that for Markets Sales Uganda thorough root cause review is performed on operational risk event and deficiencies acted upon

People & Talent

Champion and act as a role model of the Group’s values and culture for Markets Sales.
Manage through example and build the appropriate culture and values in line with the Bank’s values. Set appropriate tone and expectations from the team.
Build an Markets Sales team in Uganda capable of ensuring delivery of the business’ short and longer-term objectives through:
Coaching, guidance and management of the Uganda Markets Corporates Sales team to ensure they deliver against the progressive financial, non-financial and risk/control objectives.
Identifying and addressing the top issues/opportunities for performance improvement
Accelerating the next generation of managers.
Driving an environment of collaboration, both within the Markets Sales Uganda team; in country with Commercial, Corporate and Investment Banking (CCIB) and Markets trading teams and wider Group, to ensure issues are raised and blockages are resolved in a timely manner.
Developing succession plans for Uganda Markets Sales that identify gaps in bench-strength; subsequently implementing action plans to ensure ready-now talent is available.
Developing workforce plans for Uganda Markets Sales to deliver country business strategy (aligned with Regional and Global Markets Sales strategy) in partnership with country head of Markets and HR.

Risk Management

Liaise with Operations concerning customer feedback received on service delivery quality, in order to seek improvements in service delivery where viewed as necessary from the customer’s perspective.
Where applicable, ensuring that Market Risk and Counterparty limits are not exceeded.
Maintain an adequate control environment and operational procedures to prevent loss arising from nonadherence to controls.
Make sure the Markets Sales Uganda team is aware of and comply with data confidentiality requirements.
Make sure any delegation of formal authority is correctly documented and recorded, and where relevant location managers are informed.
Ensure portfolio owners are responsible for all trades booked to the portfolios. Markets Sales Uganda staff should not be booking to unauthorised portfolios / accounts.
Ensure any operational losses are investigated and monitored to avoid reoccurrence.
Ensure Personal Account Dealing policy and procedures are observed by the Markets Sales team
Ensure that all business or transactional related conflicts of interest touching on Financial Market (FM) Sales are identified and mitigated as necessary.
Run business in controlled manner; proactive ownership of key risk / control matters, with quick / effective escalation.
Ensure that any Export Address Filtering (EAF) breaches and unauthorised credit excesses are fully investigated, closed and disciplinary action on responsible staff taken.

Governance

Provide oversight to the Markets Sales staff in Uganda, ensuring compliance with the highest standards of regulatory conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws (e.g., laws governing securities activities, company law) and anti-money laundering regulations and guidelines.
Embed the Group’s values and code of conduct to all Markets Sales Staff to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture.
Engage with all audit report findings, relevant to the Markets Sales business in Uganda and ensure feedback is acted upon.
Ensure the discharge of any personal statutory, legal or regulatory responsibilities that apply by reason of any registration or regulatory approval held, or by occupying this role. (Markets Sales Heads are not designated Above the Wall unless specified)
Accountable for all escalation from country to Cluster Head of Corporates Markets Sales, Country Head of Markets and country and regional governance committees or to other stakeholders in senior management, risk or control functions as appropriate
In collaboration with Head of Markets, develop and sustain relationships with clients to ensure that the Bank is viewed as an expert and trend setter and involved market player. In addition, ensure a broad approach to engagement, not just with clients but with other players and powerbrokers/policy influencers in the country.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Manage the Uganda, Corporate & Investment Banking (CIB) Markets Sales team to achieve the outcomes set out in the Bank’s Conduct guidelines: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
Compliance with the Code of Conduct prescribed by Bank of Uganda

Key stakeholders

Internal

Country Head of Markets
Regional Head of Markets Corporate Sales – East Africa (EA)
Forex (FX) Trading teams
Rates Trading teams.
Structuring
Treasury Markets Uganda
Regional Head/s of Corporate Sales – Africa & Middle East (AME)
Country Head of Banking & Coverage
Head of Corporates – Corporate & Investment Banking (CIB)
Head of Financial Institutions – Corporate & Investment Banking (CIB)
CIB Relationship Managers
Transaction Services
Client Management Team – Corporate & Investment Banking (CIB)
Branches / Branch Support
Operations (Markets, etc)
Legal and Compliance
Credit Management

External

Regulatory Authorities
Existing and prospective Clients
Competitors
Industry bodies such as ACI

Other Responsibilities

Demonstrate Here for good and group’s brand and valued behaviours in daily behaviour.
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Embed Here for good and Group’s brand and values in Uganda corporate sales.
Working with the relevant Country / Regional CEO who is also responsible for ensuring that country regulations are taken into account and complied with and that issues related to regulatory compliance are identified and resolved country or entity balance sheet management and capital sufficiency, and monitoring, managing and escalating material risks in accordance with the Group’s risk management framework.

Markets Front Office Supervisor Responsibilities

This role has been identified as a Financial Markets ‘Front Office Supervisor’ and as such has associated with it a series of specific supervisory responsibilities in addition to any current employee/ management responsibilities within the Bank. Periodically the holder of this role will be required to attest that they understand their specific supervisor responsibilities and that they will execute these diligently. For the avoidance of doubt these Front Office Supervisory Responsibilities supplement and do not replace those outlined in this Job Description as well as any other applicable core employee/management responsibilities associated to employment with the Bank.

Skills And Experience