ZIM Integrated Shipping Services Limited – In the fast-changing shipping world, ZIM Integrated Shipping Services has set itself apart as an independent carrier with a fresh, unique approach. ZIM’s strategy as a global niche carrier offers distinctive advantages to customers worldwide. We have created a smart, efficient network that ensures stable, reliable services; and we have made it our mission to focus on the needs of our customers, which stand at the heart of all our decisions.
ZIM operates in select trades, where it has a competitive advantage and where it can provide superior service. In these trades, ZIM is a significant player with a sizable market share. We maintain a flexible partnership approach with other major carriers, and our new line structure is a much-needed alternative to customers concerned about the current alliance-dominated market.
We are recruiting to fill the position below:
Job Title: Import Manager
Ref. No.: E5.25E
Location: Lagos
Job type: Full-time
Category: Customer Service
Job Description
- Gather and analyze information from the industry to help benchmark best practices as well as process performance
- Ensure process compliance from POL up till arrival at POD in import processes.
- Work with Finance and commercial teams to provide high levels of customer service.
- Manage correspondence with clients to effectively maintain harmonious business relationship.
- Address any prevailing import issues in a professional and timely manner
- Coordinate, supervise and coach team on excellent service delivery
- Ensure consistent process review and improvement as required
- Attend to petition, queries and or invitation from various authorities – Nigerian Customs Service, Nigerian police force, Economic and financial crime commission (EFCC), etc.
- Represent the organization at stakeholders’ meetings with the Nigerian Customs Service on importation procedures and regulations and unclaimed containers in the port, etc.
- Manage correspondence with internal stakeholders to ensure smooth process flow.
- Verify original bills of lading alongside supporting documents prior release. Scrutinize customs and other documents presented in the import process
- Proactively address any issues that may arise within the import process that will affect the customers negatively.
Requirements
- First Degree in Maritime, Shipping, or related disciplines
- Good command of written and spoken in English
- High level of proficiency in Microsoft office, including Excel, Word, Power Point, Web-based and email programs.
- Between 8-10 years prior experience in similar capacity.
- Strong relationship management, analytical and problem-solving skills.
How to Apply
Interested and qualified candidates should:
Click here to apply
