Caritas Microfinance Bank is the fastest growing Micro Finance Bank in Kenya whose vision is
‘The Household Bank that Adds Value to All’. As part of our expansion strategy, we are seeking
competent and qualified staff to fill the following position:
ICT MANAGER JOB PURPOSE
Responsible for overall Management, operations, and execution of IT strategy for the
Organization. The holder of the role shall be reporting to the Head of ICT & Innovations.
KEY RESPONSIBILITIES
The management of bank database and ensuring their security thereof.
Evaluate user’s needs and then scopes the system architecture, functionalities, and
ensure that ICT facilitates acquisitions to meet business needs.
Plan, develop and implement the ICT budget, and obtain competitive prices from
suppliers.
Schedule patches, upgrades and security backups of hardware and software systems.
Research and install new innovative systems to keep up to date with the changing
technology.
BCP management for the bank and ensuring quarterly dry runs for the DR site.
Guarantee the smooth running of all ICT systems with an uptime of 99%.
Ensure that all ICT systems and governance frameworks follow internal policies and
guidelines in line with best-in-class standards.
Manage secure access to the network for remote users, third parties and each time
ensuring encryption, confidentiality and security of the databases.
Secure data from internal cyber and external cyber-attack through continuous security
policies refinement in firewalls and other security systems.
Manage teams within ICT to offer appropriate helpdesk support and advice efficiency
and monitor customer satisfaction.
Manage crisis situations which may involve complex technical hardware or software
problems and give precise solutions.
Mentor and train ICT support staff to have a competent and motivated team.
Formulate ICT strategies, policies and plans.
Manage ICT risks and setting priorities between system developments, maintenance and
operations.
SLA management with third parties.
QUALIFICATION AND EXPERIENCE REQUIREMENTS
Minimum level of academic qualification, skills and knowledge required to
perform effectively in the role:
Bachelor’s degree in information technology or computer science from a
recognized institution. A master’s degree will be an added advantage.
Skills in SQL scripts and actively having worked with core banking system
databases.
Certifications in SQL, CCNA, CCNP, Project Management (PMP/PRINCE2)
will be and added advantage.
Minimum of 5 years’ experience required in a managerial role and ability to lead
& manage a team.
KEY PERFORMANCE INDICATORS
Up to date ICT strategies and policies in place.
System Uptime.
Availability of Data security and backups.
Return on Investment in ICT investments.
Level of utilization of Key ICT resources and staff.
Cost efficiency and management on Investment in ICT.
Interested candidates who meet the criteria above are encouraged to send their application letters
and detailed CVs to: Email: [email protected].
Kindly indicate the position title on the subject line when applying.
The closing date for application will be 7th
February 2025. Only shortlisted candidates will be
contacted. For more information, please visit http://www.caritas-mfb.co.ke.
