Manager, Branch- Masindi

To manage and develop all available resources (people, process and systems) within the branch to ensure a sustainable and profitable branch income statement and balance sheet as well as entrenching a strong client-focused culture.

• Assess, determine and maintain the capability measures of the branch’s resources (people, process and systems) through the collection and analysis of reliable information/data to determine what the resources can predicatively achieve in meeting variable client demands, current performance against these measures and the required resource/operational changes/efficiencies that need to be made.
• Assess, identify and monitor all forms of risk faced by the branch and implement and maintain suitable controls across all branch activities and operations to ensure effective mitigation of potential risks and adherence to risk management standards to reduce exposure.
• Co-create marketing solutions for the branch, together with the Marketing Function, aligned to the catchment strategy and drive the actioning of cross-selling opportunities amongst the team, as per the laid-down procedures, to ensure that customers are aware of and therefore migrated to the most appropriate channels for their unique needs.
• Develop and drive appropriate client strategies and tactics to ensure that income statement and balance sheet objectives are achieved as guided by the explicit boundaries of client level pricing and profit hurdles.
• Develop and drive short- and medium-term goals and objectives for the branch, in support of the overall catchment objectives to ensure effective management of revenue and expenditure with emphasis on the containment of controllable costs.
• Drive and assess alignment between the branch staff requirements and the local workforce plan to ensure that there is sufficient staff resources to meet the fluctuating demands of the customers.
• Drive the implementation, roll-out and adoption of required change initiatives across the branch by acting as an interface between change teams and branch teams to ensure the continuous and effective evolution of the branch in meeting changing customer demands.