Job Title: Technical Support Specialist
Location: Dar-es-salaam, Tanzania
Job type: Contract based.
Duties and Responsibilities
Technical support specialist troubleshoots technical issues, provide timely customer feedback, and support the roll-out of new solutions, among other duties. The Technical support officers also liaises with customers directly, as well as creating written documentation hence requiring excellent written and verbal communication.
- Troubleshooting technical issues related to respective solution.
- Diagnosing and repairing system faults and errors.
- Installing and configuring hardware and software solutions.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Supporting the roll-out of new solutions.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Participating in team discussions and huddle sessions.
- Participating in learning hour and knowledge sharing.
Education and/or Work Experience Requirements
- Degree in computer science or information technology.
- At least 3+ years of experience in technical support role
- Certification in ITIL is required.
- Certification in Project Management is advantageous
- Prior experience in tech support, software design and support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Experience with remote desktop applications and help desk software.
- Attention to detail, good problem-solving skills and a team player.
- Excellent interpersonal & communication skills.
Personal Characteristics:
- Strong sense of personal integrity.
- Ability to multi-task.
- Flexibility and adaptability
- Passionate about trending technologies, especially open source
How to Apply:
Qualified candidates are encouraged to submit their applications to [email protected]. Please mention the job title in the subject line of your email. Only candidates who meet the requirements will be contacted.
Deadline: 30th January 2025
