WHO WE ARE
- Private collection is an exclusive, privately owned group of luxury boutique hotels and lodges in Kenya’s most amazing destinations.
Each destination offers the discerning guests a wholly authentic expression of its locality; making us a luxury group – not a chain of hotels. - One of our units, located at the heart of the home of champions is looking for a Spa Receptionist. Poa Place is a luxury resort determined to promote good vibes uniquely to each and everyone within the family unit while appreciating the diverse culture of every individual.
Qualifications
- University Degree/ College Diploma or its equivalent
- Previous experience working in a spa, wellness center, or similar environment.
- Proficiency in spa services
Key Skills & Attributes
- Excellent Communication Skills
- Ability to manage multiple appointments and administrative tasks efficiently.
- Attention to Detail
- Sales Ability.
- Friendly and approachable demeanor to enhance client satisfaction
- Proficiency in using booking software and handling various office equipment.
- Ability to address and resolve client issues promptly and effectively.
- Handling multiple tasks simultaneously in a fast-paced environment.
Roles
- Great clients warmly as they arrive. Provide information about spa services, packages, and promotions.
- Answer inquiries both in person and over the phone or via email.
- Schedule and confirm appointments using the spa’s booking system. Handle rescheduling or cancellations.
- Maintain accurate client records and update their details as necessary:
- Handle billing and process payments, including cash, credit cards, and Mpesa.
- Prepare daily reports and reconcile end-of day receipts.
- Relay messages between clients and therapists. Inform therapists of any special client requests or conditions.
- Promote and sell spa products and services. Upsell additional services on treatments where appropriate.
- Keep the reception area tidy and presentable.
- Ensure that brochures, magazines, and other promotional materials are well stocked and neatly arranged.
- Handle customer complaints or concerns professionally.
Escalate Issues to the spa manager when necessary.
Interested candidates should send their applications to [email protected] on or before 10th July 2024 with the email subject “Spa Receptionist”
