Logistics Technician (Rider)

Job Summary

Responsible for delivering assets to customers and providing support to sales personnel in the installation and maintenance of smart meters.

Job Details

  • Responsible for taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes, Canters, etc.).
  • Responsible for Replenishment of used LPG on time.
  • Responsible for the safe keeping of the support resources provided by the company to ensure smooth operations in the field (Phones, PPEs and Merchandize)
  • Responsible for efficient and timely delivery of the orders to the intended customers. Orders are categorized into Cylinders that are near depletion or new placements.
  • Responsible for managing the delivery process as stipulated by the organization and use of the required technology.
  • Responsible for managing the vehicle by economically and safely driving to the required destinations and according to designated routes.
  • In charge of the load on the vehicle and all under possession from the company including spare wheel, jack and wheel spanners, life savers, Radio face and any other accessories assigned to the vehicle. The Technician should always be able to account for the inventory he is carrying and the marketing materials.
  • Execute any other duties as may be assigned by Management from time to time.
  • Responsible for timely reporting of every defect on the vehicle to the Maintenance team through the provided channels e.g. technology or sheet and conducting vehicle pre-trip check as required.
  • In charge of customer service by communicating correctly any messages intended to our customers.
  • Resolving customers delivery concerns and escalating all matters to the responsible persons
  • Responsible for correct assembly of the smart meter and resolving any matters arising or escalating any challenge faced during assembly.
  • Providing feedback from the customer on any issues arising time.

Requirements

  • Experience working as a Rider.
  • Form 4 Certificate, Sales qualification, College education and at least 2 years working as a rider.
  • Valid Driving License with appropriate NTSA Stamps

Key Capabilities:

  • Integrity, Honesty, Commitment to Company goals
  • Individual initiative good communication skills on the telephone and in- person
  • Friendly and helpful interpersonal style
  • Ability to stay calm when customers are stressed or upset.
  • Attention to detail.
  • Fluent in English and Kiswahili.

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