Receptionist

Orofacial Dental Practice Limited  – We are a private and corporate dental practice based in the picturesque area of Abuja. Our aim is to care for our patients and not just their teeth but also their general wellbeing. Excellent customer care is our first priority, from the moment you first walk into our practice right through to our after-care support, we provide a calm, welcoming and informative environment.

Job Title: Front Desk Receptionist

Location:  Abuja (FCT)

Employment Type: Full-time

Job Description

• The Front Desk Receptionist serves as the face of the clinic, providing a warm and welcoming experience for every patient.
• This role requires a high level of professionalism, excellent organizational skills, and the ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Greet patients and visitors promptly and warmly, creating a welcoming atmosphere.
• Schedule, confirm, and manage patient appointments, optimizing the daily schedule for maximum efficiency.
• Answer phone calls, respond to inquiries, and address patient questions about services, billing, or appointments.
• Collect and update patient information, ensuring accuracy and confidentiality.
• Process billing and payments, and assist patients with insurance queries.
• Maintain a clean and organized reception area, ensuring a professional appearance.
• Coordinate with clinical staff to ensure smooth patient flow and timely service.
• Handle patient complaints or concerns tactfully and escalate when necessary.

Requirements

• HND or equivalent; additional certification in office administration or customer service is a plus.
• Proven experience as a receptionist, customer service representative, or similar role.
• Proficiency in Microsoft Office Suite and familiarity with dental management software (preferred).
• Strong interpersonal and communication skills.
• Ability to multitask and manage time efficiently in a busy environment.
• Attention to detail and a commitment to patient confidentiality.

Benefits

• Competitive salary and benefits package.
• Opportunity for career growth within the clinic.
• Training and professional development opportunities.
• A supportive team environment and patient-centered culture.