Operations Manager

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Ikeja, Lagos
Employment Type: Full Time

Responsibilities

• Define and oversee the development of new product features while tracking success metrics.
• Collaborate with cross-functional teams to align product goals with business objectives.
• Enhance user experiences through research, feedback, and data-driven improvements.
• Work closely with customer service to resolve user issues and implement solutions.
• Conduct market and competitor analysis to identify trends and maintain competitiveness.
• Develop and prioritize a product roadmap that supports strategic business goals.
• Optimize operational workflows to ensure efficiency in product delivery and reconciliation processes.

Qualifications

• Proven experience in operations management with a focus on customer acquisition.
• Strong knowledge of customer acquisition strategies and techniques.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to interpret data and make strategic decisions.
• Proven leadership and team management abilities.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Detail-oriented with strong data analytics skills.
• Ability to work under pressure and meet deadlines.