Customer Service Representative

GUO Transport Company Limited is a division of G. U. Okeke & Sons Ltd. A household name in the transportation industry and one of the largest provider of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet. The company has become an icon in the transportation industry, providing safe, enjoyable and affordable travel to millions of passengers annually. While GUO transport Co. is well known for its regularly scheduled passenger service, the company also provides a number of other services for its customers such as value-priced same-day and early-next-day haulage and package delivery to numerous destinations in Nigeria.

Job Title: Customer Service Representative

Location: Lagos

Employment Type: Full-time

Responsibilities

• Resolve inquiries or brief the appropriate department to complete the inquiry
• Troubleshoot and resolve minor technical-related issues and concerns
• Manage, record, and track customer issues and follow-up with the required party for reconciliation
• Provide personalized support to enterprise/high-value customers and be willing to go the extra mile to ensure customer satisfaction
• Manage inbound channels, like emails, live chat, WhatsApp chat, calls, etc, and ensure such communication is tracked on the company’s ERP.
• Document and update customer records based on interactions in our CRM database and/or manifest
• Communicate with internal departments to provide an efficient workflow to handle customer related issues.
• Be a customer advocate, identify trends in customer issues with the services and provide solutions
• Adopt a proactive approach to customer experience management.

Requirements

• Interested candidates should possess an OND / HND /Bachelor’s Degree with 2 – 4 years of experience.

Salary

• N100,000 – N150,000 Monthly.