Job description
The Charging Station Attendant (CSA) is stationed at the charging station level and plays a pivotal role in delivering seamless customer service to Ampersand’s customers, particularly moto riders. We are seeking customer-centric individuals dedicated to effortlessly contributing to Kenya’s rapidly expanding charging stations network. As a CSA, you will perform battery swaps efficiently and professionally, ensuring the organization maintains a positive customer reputation
Responsibilities:
a)Operational Understanding
- Perform battery swaps for moto drivers at the charging station level.
- Develop a comprehensive understanding of all activities within the Charging Station.
- Monitor tools and equipment, ensuring optimization, efficiency, and regular maintenance. Maintain a customer-centric orientation by ensuring accelerated swap service to avoid long waits for customers (moto drivers).
- Communication and Reporting
- Provide daily reports on station operations (equipment count, functionality, damages, facility issues, energy meter readings).
- Offer updates and other useful information necessary for moto drivers.
- Advise moto drivers on critical safety concerns regarding their motorbikes.
b)Professionalism
- Report to work on time.
- Always carry the official work uniforms and use personal protective equipment. Oversee the cleanliness and organization of the station space.
Minimum Qualifications
- At least a high school certificate.
- Proficient in using smartphones to handle online platforms.
- Strong commitment and ability to perform physical activities.
- Flexibility to work day and/or night shifts.
- Flexibility to work at any charging station allocated.
- Technical certificate from TVET school is an added advantage.
