About this role:
The E-Commerce Operations Analyst Intern will support the company’s operational efficiency by ensuring seamless tracking, customer service, and coordination of shipments. The intern will work closely with cross-functional teams to provide real-time updates, address client inquiries, and ensure smooth execution of e-commerce processes. This is a short-term internship opportunity.
As our E-Commerce Operations Analyst Intern, you will:
- System Monitoring and Reporting
- Identify and report issues with the company website and apps in a timely manner.
- Customer Engagement
- Respond to all emails, phone calls, WhatsApp messages, social media engagements, and live chat messages in real-time or within 15 minutes of receipt.
- Provide exceptional customer service across multiple communication channels, ensuring a positive client experience.
- Work with sales and marketing teams to convert prospects into satisfied users.
- Order and Request Management
- Ensure real-time status updates for all client requests across the company’s five service areas.
- Create and track tickets for all issues, ensuring timely resolution and proper communication.
- Follow up on all pending items and requests, ensuring prompt updates and completion.
- Shipping and Delivery Coordination
- Oversee the sorting and delivery of items to ensure timely and accurate delivery.
- Coordinate the preparation of shipping documents for both imports and exports, ensuring adherence to IATA and IAC guidelines.
- Track shipment progress on third-party platforms and provide real-time updates until arrival at the destination country.
- Ensure packages received from remote offices are delivered intact and as received.
- Facilitate the receipt and processing of exports to ensure timely delivery.
- Operational Reporting
- Prepare and share a daily turnover report with the upcoming shift and management, providing status updates on daily tasks.
Requirements:
- Educational Qualifications
- Bachelor’s degree in Business, Marketing, Economics, or a related field.
- Skills and Experience
- Experience in customer service and social media management.
- A strong commitment to providing excellent customer service.
- Excellent written and verbal communication skills.
- Outstanding interpersonal skills, with the ability to quickly build rapport with customers.
- Proficiency in Microsoft applications, including Word, Excel, PowerPoint, and Outlook.
- Ability to multitask and work comfortably in a fast-paced environment.
- Ability to work with minimal supervision and take initiative.
This short-term internship provides an excellent opportunity for career growth and hands-on experience in e-commerce operations. Candidates with a passion for customer service, attention to detail, and a proactive approach to problem-solving are encouraged to apply.
