PRIMARY PURPOSE
To provide exceptional guest service by managing front desk operations, ensuring smooth communication and coordination across departments, maintaining accurate records, and creating a welcoming environment that enhances the overall guest experience. The role is pivotal in ensuring operational efficiency, handling guest inquiries, and supporting administrative tasks to uphold the lodge’s standards of excellence.
- This position is based in Mugie House, Laikipia.
Responsibilities
- Manage guest information, registrations, and room assignments.
- Handle emails, calls, and communication via radios efficiently.
- Ensure rooms and public facilities are ready, clean, and well-stocked.
- Provide warm welcomes, briefings, and assist with guest inquiries.
- Maintain shop operations, process sales, and update inventory records.
- Manage billing, receipts, and guest departure procedures.
- Update daily files, including occupancy, income, and staff records.
- Assist with monthly stock checks and reports.
- Monitor and train staff assisting at the reception.
CANDIDATE PROFILE
Qualification
- Certificate or Diploma in Hospitality Management, Front Office Operations, or a related field.
- Proficiency in computer applications, including Microsoft Office and hospitality management software.
- Training or certification in customer service is desirable.
Experience
- Prior experience in front desk operations or guest relations is an added advantage.
- Strong communication and interpersonal skills.
Skills:
- Strong organizational skills and attention to detail.
- Proficiency in computer operations, including file management.
- Excellent interpersonal skills and a professional demeanor.
- Fluency in English; additional language skills are a plus.
Interests
A passion for wildlife and a commitment to sustainability and conservation.
