KONE is seeking a qualified Maintenance Technician for elevators and escalators for our Nairobi, Kenya office. Our team is composed of maintenance professionals who provide on-site customer service to ensure our equipment’s smooth and safe operation. We are now seeking a service-minded Maintenance Technician to provide our customers with professional elevator and escalator maintenance service.
In this role, you will be at the core of KONE – an everyday hero who makes people’s lives easier. You will work towards ensuring quality service, improving equipment safety and performance as well as promoting regular and proactive on-site communication to customers and the people using the equipment.
Responsibilities:
- Responsible for customer satisfaction through quality of service and regular, proactive, and precise on-site communication.
- Responsible for accurate and real-time back reporting of work performed.
- Maintain excellent relationships with the customers, the contact person, and end-users on-site.
- Manage the site environment during service operations.
- Identification of site risks, and timely communication of any such occurrences.
- Identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, getting his approval if not covered by the contract, and performing them.
- Management of PAR stock levels (shelving, inventory, stock transfer) and timely issuance of replenishment orders.
- Submit timesheets based on the execution.
Skills & Experience
- Minimum 3 years of experience in the elevator-escalator industry is a must.
- Experience in KONE and non-KONE equipment skills is desirable.
- Vocational Certificate/Diploma candidate from Mechanical and Electrical stream or equivalent.
- Good communication skills with basic IT skills.
