CAR LOGBOOK LOANS -BRANCH MANAGER
DEPARTMENT: Sales
REPORTING TO: Car Financing Manager
STATION: Mbarara
Duties & Responsibilities
- Recruit and onboard new car logbook loans sales agents to ensure a skilled workforce.
- Conduct training sessions to familiarize new hires with company policies and procedures.
- Oversee the entire car logbook loan processing workflow, ensuring all documentation is accurate and complete.
- Monitor the progress of car logbook loan applications to ensure timely issuance.
- Work closely with the car logbook loans sales agent team leader to enhance the performance of sales agents.
- Facilitate communication between sales and support teams to effectively address client needs.
- Supervise daily operations, ensuring compliance with company policies and regulatory requirements, and address any operational issues that arise during daily activities.
- Provide ongoing training and coaching to improve team skills and knowledge.
- Conduct regular performance reviews and feedback sessions.
- Handle customer inquiries and complaints, ensuring a high level of service.
- Escalate complex issues as necessary to maintain customer satisfaction.
- Set clear targets for the branch team and monitor progress toward achieving them.
- Implement strategies to drive car logbook loan sales and improve overall branch performance.
- Prepare end-of-month, weekly, and daily reports on branch performance, car logbook loan processing metrics, and team achievements.
- Maintain accurate records of all branch documentation, including client paperwork.
- Identify areas for improvement in branch operations and implement changes as needed.
Job Requirements
- A bachelor’s degree in any discipline from a recognized university.
- Prior experience in a microfinance institution, preferably in car logbook loans financing.
- Excellent knowledge of operations in a fast-paced environment.
- Strong leadership capabilities, a high level of confidence, and the ability to establish effective communication with others.
- Result-oriented and focused on developing and influencing others.
- Demonstrate a high level of integrity, work ethic, and a proactive, positive attitude.
- Customer-focused with good customer care skills.
- Excellent interpersonal skills, problem-solving abilities, and analytical skills.
- Self-motivated with a demonstrated drive for results and a professional approach.
- Proven report-writing and presentation skills.
How to apply
All suitably qualified and interested candidates should send their applications and up-to-date CVs to [email protected] with the subject “Branch Manager – Cars” before 31st October 2024.
